What Waitrose has meant to my brother and I
Thursday, 20th September 2018

Staff close the doors at Waitrose in Camden High Street for the very last time
• I READ your article about the final closing day at Camden Town Waitrose and the strong community relationship built up between other customers and staff, (Customers hand staff flowers as Waitrose closes down in Camden High Street, September 13).
You mention a brother and sister who regularly sat on the chairs at the front of the shop, turning inward from the High Street to people watch inside.
In a pleasing symmetry, at the counter by the exit door, I have been coming three times a week since 2014 for an hour each time with my brother who is autistic. He always occupied the end stool but facing outward, enjoying the momentum of both doors opening and shutting.
He regarded the end stool as his and woe betide anyone who had the audacity to occupy it; it was non-negotiable and he soon booted them out with an “excuse me” and “thank you” as they were forced to sit elsewhere. On his behalf, apologies!
Waitrose became the focus of all his complicated orders and routines involving people’s birth year, different repetitive allocations, each visit planned with intense pleasure and satisfaction.
As you can imagine his shock at the unexpected closure has hit him hard and I’m hoping he will find a new focus to his week. On September 24 we are going to the Granary Square Waitrose as he wants to celebrate its third anniversary that day.
Thank you to all the support from the great staff at Waitrose and for the manager’s gift of a box of chocolates to my brother. Also to the many friends we made and to Rose for organising a lively but sad send-off last week.
My brother’s most treasured possession is his personal Waitrose trolley coin given to him on opening day 2014.
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