• YOU do not need to be a Dominic Cummings to see that Camden’s bureaucracy is a mess. Just try and make a complaint – it is impossible.

Camden must spend a lot of money trying to make life reasonable for the elderly by providing bus passes etc. But some staff, who are supposed to help, are so resentful and hostile one wonders what is the purpose of them being there!

Some of the regular staff are kind and helpful, but the ones I have had the misfortune to pick me up on two occasions are there in order to terrify the life out of me.

The first time this happened I somehow managed to get through to someone dealing with complaints who was just as aggressive and hostile as those I had complained about. “How dare I complain about her staff!”

So I gave up. You’re an old woman, so shut up and drop dead.

Meanwhile at Transport for London the drivers there are excellent but I always notice the tourists think that transport in London is all free – particularly noticeable on the 168 with its Routemasters.

No wonder TfL are losing money. But then, they were Boris’s mad idea.

ANITA BROOKS
NW3