Town Hall blunder sees thousands of residents charged council tax before pay day

Funds will be returned to bank accounts by midnight

Thursday, 28th July — By Tom Foot

camden council 5 Pancras Square Image 2021-02-24 at 14.37.51 (5)

THE Town Hall has apologised after mistakenly taking council tax payments from thousands of residents today (Thursday).

An “administrative error” is being blamed for direct debits kicking-in ahead of Monday as had been expected.

Funds are expected to be returned into residents’ bank accounts by midnight tonight.

For many the council blunder will have come a day before the traditional pay day of the last Friday of the month, causing them to go overdrawn.

In an email sent out to residents tonight Camden’s head of Council Tax and Business Rates, Mark Stewart, said: “I am writing to let you know that your council tax payment due to be paid by Direct Debit on July 31 was taken early this morning (July 28) due to an administrative error.

“We are currently in the process of refunding the payment to you and you should have the money back by midnight tonight.

“The payment that was due on July 31 will now be taken week commencing 1 August.

“If you have been charged any bank fees or the payment being taken earlier than usual caused you financial hardship, please email us at DD28July22@camden.gov.uk attaching any proof (for example, screenshot of bank statement), or call us on 020 7974 4444 (option 4).

“We apologise for the error and any impact it has had on you, and we are taking action to ensure it does not happen again.”

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