• THE proposed closure of rail ticket offices will have a devastating impact on blind and partially sighted people’s ability to travel independently: stopping people getting to work, health appointments, and seeing friends.

Ticket offices are not just about selling tickets. They provide a reliable first point of contact for many kinds of staff assistance, such as safe guidance through the station and on to a train; and advice on any changes to journeys.

Modernisation of our railways doesn’t just mean apps and touch screens; modernisation means inclusivity and not leaving anyone behind. These proposals must be scrapped.

SURINDER LALL, W9