• I FULLY support and share the alarm and concern shared by your correspondents Peter Rutherford (We should talk about the failings of the complaints office, September 10 & Camden’s complaints office is worthless, August 19) and Lucy K (Complaints office, it’s more like complaints circus, September 2) in which they both describe their frustrated experiences of liaising with council officials about their individual complaints.

I was further encouraged by John Gulliver’s September 9 comments in relation to the dire sanitary state of affairs at Hampstead cemetery (24 acres of it) which has been left without toilet access to the public for years. It is an impressive site of historic interest and beautifully kept.

I have been through a host of councillors from all political parties who appear to believe it is sufficient to offer tea and sympathy and walk off into the night. Where is the follow-up, where is the constructive discussion toward resolution?

I have pursued this community cause for six years and councillors apart, the problem has gone through Camden’s complaints procedure, the Local Government Ombudsman and back in the hands of two ineffective MPs.

People, especially those who have personal links to the graves there, are left dumbfounded by this gross insensitivity and lack of awareness of equality and corporeal law.

A sensible service must now be provided for all public visitors even if it means sharing amenities and maintenance costs with the occupants of the Hampstead School of Art which is now leasing part of the site.

In the Covid-19 situation we are now hanging our hopes on Wayne Woodrup, the head of Islington and Camden’s cemetery services and Cllr Patricia Callaghan, our current deputy leader, responsible for a healthy and caring Camden, to put an end to this indescribably demeaning and disrespectful situation.

YVONNE KLEMPERER, NW6