• I CONTACTED Camden’s chief executive in regard to my formal complaint, ignored since October 2021.

Council officer A said that Jenny Rowlands had immediately asked the service to look into my complaint and respond accordingly.

And she asked to be kept updated. Then council officer B sent a chaser email on December 3.

Council officer C of casework team couldn’t deal with the issues, but said he would forward to central complaints team on December 14.

Council officer D was made aware of systemic failings on March 17 this year and has yet to respond.

Given that the subject matter has been in their email inbox for five months, all I am asking for is an acknowledgement with a complaint reference number.

After all my council tax is set at £1,700 pa. So I expect to be treated fairly when complaining about a particular council service.

JAMES REDMOND
Mornington Crescent, NW1