• IN April I was made redundant from my job as a hotel maintenance worker and within two months it was advertised again, but that is a different story.

Since then I have been having difficulty in trying to make a joint claim. I tried to fill in the forms online and could only do mine. My wife can’t do hers as she is disabled due to a massive stroke.

I went to Kentish Town jobcentre for help and they gave me a number to call. Every time I phone they say someone will call me back before 6pm which they never do.

I sent an email to work and pensions secretary Theresa Coffey and waited two weeks, but got no response. Is there anybody out there who can help?

NAME AND ADDRESS SUPPLIED, NW1