• I WAS pleased that you published a letter from me a month or two ago on the subject of Camden’s council tax department using a court summons as a first means of communication when there is a payment problem, (The struggle against the bullying council goes on, May 3).

I filed a complaint with Camden Council and was told by their complaints department to clear off. It has happened again.

The council tax department has failed to provide a receipt for a large payment, only incidentally acknowledged a smaller one, has failed to use emails as specifically requested and failed to provide a clear, itemised, statement of account to make payment easy.

I have asked them for a copy of their invoicing and bill chasing procedures and they have failed to provide that too. What they have done is to send me another summons, with £80 added on for good measure.

It is high time that these two departments, the council tax and the complaints departments were subject to a full and open inquiry. Inept incompetence is always expensive.

The council leader, Cllr Georgia Gould, has been kept informed and does not care. She must be told to investigate.

PETER RUTHERFORD
Pandora Road, NW6