• IT’S remarkable the degree to which Camden Council composes such well-written emails that simply amount to, “leave us alone… we can’t cope”, and then expects us to take it on the chin.

A certain department – and there may be many others that I have not come across – has already made it clear to the call centre staff that no calls must be forwarded to their department. All these calls sink down a rabbit hole.

John Gulliver, (When you’ve got to go you’ve got to go, September 9), echoes the experience of so many of Camden’s residents in their “…endless and futile struggle to get their complaints addressed”.

Indeed if the current general gossip came to be known by the council’s cabinet, they would know that many other departments are now unable to cope and have gone into purdah.

Should there be a response at all, it is written in a formulaic, polite, manner the semantics of which are clear: “go away”. Nothing is resolved.

John Gulliver goes on to note that this lack of resolution, “…ends up superseding the irritation behind the original complaint… It is a disturbing form of administrative behaviour…”

Woe betide if you persist, especially if you fail to maintain a good-mannered email in the face of this stonewall provocation.

You will quite likely be labelled vexatious and/or end up with a “warning” to back off. “You’re upsetting us”. Yes, they can still write those letters.

They have a large stock piled up waiting to come your way written with a biblical diktat to those who imagine that there is a democracy operating.

E CHAMBERS, NW3