The market for artificial intelligence is growing at an exceptional rate. In the UK alone, the AI sector was worth around £15.6 billion by 2020, and the number is set to skyrocket in the years ahead.

Increasingly, business leaders are discovering AI isn’t the complex concept they thought, but a powerful way to improve the efficiency and performance of their teams. Of course, AI is a very large concept right now, covering a huge selection of different technologies and tools for business leaders. This means if you’re thinking of investing in AI, you first need to think about where you want to leverage intelligence. Here are some of the best ways to add artificial intelligence to your company in 2021.

Build a Self-Service Strategy
Now more than ever, customers are expecting to see self-service solutions on your website, and app when they’re interacting with your brand. As consumers become more digitally savvy, they’d often prefer to use chat bots or automated tools to fix their own problems online, rather than relying on a phone call with a human agent.

Creating a self-service strategy is easier than ever thanks to low code chatbot apps and tools you can access online. Most of these solutions will automatically integrate with your website and CRM system too. Plus, they can help with collecting important information about your customer and the buyer journey. Implementing self-service into your business strategy also has another benefit to offer – by removing some of the pressure from your human employees.

Upgrade Your Fleet Management
Fleet management software is one of the most important tools in a company’s arsenal, and it’s a critical part of ensuring you can make the most out of expensive investments, like company vehicles. Over the years, countless companies have invested in new and improved technology for tracking teams in real-time, and monitoring employee performance.

With AI in your fleet management solution, you can take your team supervision to the next level. You can utilize AI dash cams that allow you to provide real-time incident detection and in-cab coaching to your employees, to reduce their chances of ending up in accidents. Not only do these tools help you to reduce the costs associated with running a modern fleet, but they can also make your teams safer.

Invest in Automation
Finally, automation is one of the most exciting new trends in business technology right now, particularly as companies look for ways to reduce costs and simplify the workflow for their teams.

With automation tools, powered by AI, it’s possible for business leaders to put people above profit and reduce some of the repetitive tasks team members need to focus on regularly. You can use automation to handle things like data entry on the behalf of your employees, so they can spend less of their time on mundane projects which don’t require their unique skills or creativity.

In today’s modern world, Automation can even help with collecting crucial information from your customers or managing the way data is stored for compliance purposes. With the right technology in place, you can ensure your entire company runs like a well-oiled machine.